Privacy policy

Shipping & Delivery Policy – Lavania Group

We offer delivery within Cairo only.

⏱️ Order Preparation Time

  • Orders are usually prepared within 30–45 minutes, depending on order type and store workload.

  • During peak hours or special occasions, preparation time may slightly increase, and customers will be informed.

🚗 Delivery Time

  • Orders are delivered within 30 to 60 minutes inside Cairo after preparation.

  • We ensure fast and safe delivery to maintain the quality of our desserts and ice cream products.

💵 Delivery Fees

  • Delivery fees vary depending on the delivery area within Cairo.

  • The delivery fee will be clearly displayed at checkout before completing the order.

🍰 Important Notes for Perishable Products

Due to the nature of our products (desserts, ice cream, crepes, and cold beverages):

  • Customers must receive the order immediately upon arrival.

  • We are not responsible for product damage caused by delayed reception or improper storage after delivery.

  • Customers are advised to store products properly immediately after delivery.

📍 Delivery Address

Customers are responsible for providing a complete and accurate delivery address.
Incorrect or incomplete addresses may result in delivery delays or order cancellation.

📞 For inquiries:
WhatsApp: +20 11 14818881

Email : contact@lavaniagroup.com